History

Brokerage Basics

How do we help?

What can I get?

 

 

What are Support Services?

Support Services are in-home or other personal supports that assist an individual to live in their own home or with family or friends and to fully participate in community life, including work. Support services are based upon the principles of self determination. People have choice and control over life goals and services. Each individual will receive an individual plan and will be able to select and monitor the providers of desired services.

There has been discussion regarding the scope of brokerage services expanding. No changes are currently underway at this time.

The following are common questions about Support Services:

  • Am I eligible for services?
  • How do I enroll in services?
  • How long must I wait to get Brokerage Services?
  • If I enroll in the Brokerage, will I still have a county case manager?
  • Can I choose which brokerage I work with?
  • What is a Personal Agent (PA)?
  • Can I switch PAs?
  • What services will I receive once enrolled?
  • What is a needs assessment?
  • What is an ISP (Individual Support Plan)?
  • How long does an ISP last?
  • Do I have a choice in who provides my direct services?
  • What do I do if I'm not happy with my services?
  •  

    Am I eligible for services?
    To be eligible for services, you must be an adult Oregonian (age 18 or older) with a confirmed diagnosis of an intellectual/developmental disability and/or mental retardation. You must not currently live in a state or county-funded comprehensive services home. In addition, you must be signed up at your local county's Developmental Disabilities Program. As of October 2011, it also became necessary to be enrolled in the Oregon Health Plan (also known as being Medicaid eligible).

    If you are not currently signed up at the County, click on the county you currently live in for contact information so you can schedule an intake meeting: Marion | Linn | Yamhill

    Back to Top

    How do I enroll in services?
    As stated above, you must experience an intellectual or developmental disability, be determined eligible for services by your local County Developmental Disabilities Program (CDDP) and you must be Medicaid eligible. See above for contact information on enrolling at the county first.

    Once enrolled at the county, you will be provided with choice advising. During this process you will be given the choice of services available to you. If you choose In-Home Services, you will have the choice of services from a brokerage in your area or the CDDP. Referral to a brokerage may be dependent on availability.

    Back to Top

    How long must I wait to get Brokerage Services?
    There are two (2) paths to entry into a brokerage. The first is for those who are already in Developmental Disability services and turn 18 years old or are choosing to transition services to a brokerage from a different area of services. The second is for those who are just now applying for Developmental Disability services.

    If you aleady are in services and are making the choice to receive services from a brokerage, in some cases your services will easily transition over to the brokerage. In other cases, you may need to work with a Personal Agent to develop a new plan. Your Personal Agent will work with you to make that transition as smooth as possible.

    Everyone who is newly determined eligible for Developmental Disability Services as an adult (over 18 years of age) and not residing in a state funded 24 hour-a-day placement may choose to come to one of the brokerages. The referral to a brokerage usually occurs within 5-10 days of choosing a brokerage. Once you have a completed application for services with the Community Developmental Disabilities Program, a 90 day timeline to have a completed plan begins. From the date you enroll in a brokerage until that 90 day timeline is over, you will work with a Personal Agent to complete that plan.

    Back to Top

    If I enroll in the brokerage, will I still have a county service coordinator?
    You may still have some contact with the county, but things will change. Instead of working with your county service coordinator, as you might be accustomed, you will instead work closely with a Personal Agent, employed by the Brokerage. While things may look and feel slightly different, the Personal Agent will assist you with the same things your case manager used to.

    Back to Top

    Can I choose which brokerage I work with?
    Yes. First of all, services are based on choice. You have choice in who your Personal Agent is. If you want a change in who you work with, just ask. You may not be able to select a specific Personal Agent based on workload. If you really are seeking a change in brokerage, you always have choice which brokerage you'd prefer to work with. Keep in mind that you must work with a brokerage who provides services in your local county. You can find a list of brokerages and their service areas here.

    One thing to note: Initially, the County may assign you a brokerage. However, that doesn't mean you have to stay with that agency. A quick call to the Brokerage where you're initially assigned and someone can facilitate a speedy transfer to ensure you're receiving services from the agency you prefer.

    Back to Top

    What is a Personal Agent?
    Brokerage organizations employ staff (Personal Agents) who will fill the traditional role of "case manager". They help enrolled individuals develop an individual support plan, obtain available resources necessary to implement the plan, select people or organizations to provide specific support services, and monitor and evaluate the outcomes of delivered services.

    Back to Top

    Can I switch Personal Agents?
    Yes. Services are based on choice. If you find that you are not happy with the initial Personal Agent you're working with, please contact our administrative staff who can facilitate a transfer for you.

    Back to Top

    What services will I receive once enrolled?
    Support Services include both natural supports within the community and paid supports. A Personal Agent will be able to assist you coordinate things such as Medicaid appointments, health care, food stamps, housing and more. For a list of allowable services paid with your Brokerage funding, click here.

    Back to Top

    What is a needs assessment?
    All individuals receiving Developmental Disability Services are eligible for supports based on a Functional Needs Assessment. The needs assessment quantifies the number of hours available to each person related to activities of daily living. Not all services are currently assessed in this process and are approved through person-centered planning processes.

    Back to Top

    What is an ISP (Individual Support Plan)?
    An Individual Support Plan is a written plan and agreement between you and your Personal Agent. It documents the goals you have for the year, supports that need to be in place to meet those goals and any identified costs associated.

    All ISPs must be developed through a person-centered planning process. Additionally those plans need to be supported by a Functional Needs Assessment, which documents available hours for certain services. This process begins with each individual defining the kinds of life activities desired and the help needed to obtain their life goals within the community. Individuals are assisted, if desired, by a circle of support consisting of family, friends, and selected professionals.

    Back to Top

    How long does an ISP last?
    An ISP can never last more than one year. If your plan begins on October 1st, then it will end on September 30th of the following year. There are some instances where a plan year can be less than one year.

    Back to Top

    Do I have a choice in who provides my direct services?
    Yes. You may choose whoever you like as long as they meet the minimum criteria as a provider and they are able to prove their ability to help you meet your goals. For information on providers and their qualifications, click here.

    Back to Top

    What do I do if I'm not happy with my services?
    If you are ever unhappy with services, from either your providers or the brokerage, you may file a complaint form and/or contact your Personal Agent or their supervisor to talk about your concerns. For more information on how to file a complaint, click here.

    Back to Top